Privacy Policy

1. Who We Are

Pre-Purchase Car Inspection Dubai is a mobile vehicle inspection service operating across all major zones of Dubai, UAE. The service provides 150-point vehicle health assessments, accident history checks, engine performance analysis, transmission inspection, computer diagnostic scanning, electrical system evaluation, structural integrity assessment, and market valuation reporting for used vehicle buyers across Dubai and the wider UAE.

Business Name: Pre-Purchase Car Inspection Dubai · Website: prepurchasecarinspection.ae · Email: info@prepurchasecarinspection.ae · Location: Dubai, UAE · Operating Jurisdiction: United Arab Emirates

Pre-Purchase Car Inspection Dubai is the data controller responsible for personal information collected through this website and through direct customer contact. All questions regarding this Privacy Policy are directed to info@prepurchasecarinspection.ae.

2. What Personal Information We Collect

Pre-Purchase Car Inspection Dubai collects personal information through 3 channels: the website booking and contact forms, direct customer contact by phone, WhatsApp, and email, and vehicle inspection records created during service visits.

2.1 Information Collected Through the Website

When a customer submits a booking request or contact form on prepurchasecarinspection.ae, the following information is collected:

• Full name
• Phone number or WhatsApp number
• Email address
• Vehicle make, model, and year of the vehicle being inspected
• Inspection location address
• Preferred appointment date and time
• Additional details about the vehicle or inspection requirements

2.2 Information Collected During the Inspection Service

When a vehicle inspection is performed at the customer's location, the following additional information is recorded in the inspection report:

• Vehicle registration number
• Vehicle identification number (VIN)
• Current mileage at the time of inspection
• Paint depth measurements across all 12 body panels
• Diagnostic fault codes read from all 20 ECU modules scanned
• Road test evaluation results across 8 driving parameters
• Fluid condition and contamination analysis results
• Inspection findings across all 150 inspection points
• Digital inspection report reference number

2.3 Information Collected Through Website Browsing

When visitors browse prepurchasecarinspection.ae, standard website analytics data is collected automatically, including IP address, browser type, pages visited, time spent on each page, and referring website. This data is collected in aggregate form and is not linked to individual visitor identities.

3. Why We Collect Personal Information

Pre-Purchase Car Inspection Dubai collects personal information for 5 specific purposes, each directly related to delivering the vehicle inspection service:

1. Inspection booking and appointment confirmation — Name, phone number, inspection location, and preferred appointment time are collected to confirm the booking, dispatch the correct certified inspector with the appropriate diagnostic tools, and communicate appointment details to the customer before the inspection visit.
2. Inspection service delivery — Vehicle registration, VIN, mileage, and inspection location are recorded to ensure the correct inspection procedure, diagnostic software, and paint depth measurement protocol are applied to each vehicle during the service visit.
3. Digital inspection report issuance — Customer name, contact details, and vehicle information are used to produce the 40-point digital inspection report delivered to the customer immediately following the inspection, along with the invoice for the service.
4. Customer communication — Contact details are used to notify customers of appointment confirmations, inspector dispatch updates, and inspection report delivery. Pre-Purchase Car Inspection Dubai does not send unsolicited promotional messages to customers without prior consent.
5. Service quality improvement — Aggregated and anonymised inspection data, containing no personally identifiable information, is reviewed internally to identify recurring fault patterns across vehicle makes and models commonly inspected in the Dubai used car market.

4. How We Use Your Information

Personal information collected by Pre-Purchase Car Inspection Dubai is used exclusively for the purposes stated in this Privacy Policy. Information is not sold, rented, or traded to third parties under any circumstances.

Pre-Purchase Car Inspection Dubai uses customer information in 4 specific ways:

• Service delivery:Contact details and vehicle information are used by certified inspectors to prepare for the inspection visit, complete the 150-point assessment at the customer's location, and deliver the digital inspection report immediately following the service.
• Record keeping:Inspection records containing vehicle details, diagnostic findings, paint depth measurements, fault codes, and inspection report data are retained in the service's secure management system for a maximum of 3 years following the inspection date.
• Legal compliance: Personal information and inspection records may be retained beyond the standard 3-year period where required by UAE federal law, tax regulations, or consumer protection obligations applicable to automotive inspection services operating in Dubai.
• Service improvement: Aggregated and anonymised inspection data, containing no personally identifiable information, is reviewed internally to improve inspector training, diagnostic accuracy, and inspection report quality across all vehicle categories inspected in the Dubai market.

5. Who We Share Your Information With

Pre-Purchase Car Inspection Dubai shares personal information with 3 categories of third parties, each strictly limited to information necessary for the stated purpose:

• Diagnostic tool providers: Vehicle VIN and fault code data may be transmitted to diagnostic software platforms during the ECU scanning process to retrieve manufacturer-specific fault code definitions. No customer contact details are shared with diagnostic tool providers.
• Payment processors: Where payment is processed through a third-party payment platform, transaction reference information is shared with the payment processor to complete and record the transaction. Pre-Purchase Car Inspection Dubai does not store customer payment card details on its own systems.
• Legal authorities: Personal information and inspection records are disclosed to UAE federal or emirate-level authorities where disclosure is required by law, court order, or regulatory requirement applicable to automotive inspection services operating in Dubai.

Pre-Purchase Car Inspection Dubai does not share customer inspection reports, vehicle information, or contact details with vehicle sellers, dealerships, or any commercial third party without the customer's explicit written consent.

6. How We Protect Your Information

Pre-Purchase Car Inspection Dubai protects personal information through 4 security measures applied across all systems storing or processing customer data:

• Access control: Customer information and inspection reports stored in the service management system are accessible only to authorized Pre-Purchase Car Inspection Dubai staff directly involved in inspection delivery, booking management, and report issuance. Access credentials are individual and not shared between staff members.
• Data minimisation: Only the minimum personal information necessary to deliver the booked inspection service is collected and retained. Information fields not required for inspection delivery, report issuance, or invoicing are not collected through the website booking form or during the inspection visit.
• Secure communication: Customer contact through email and WhatsApp uses standard platform encryption. Digital inspection reports are delivered through secure channels. Customers are advised not to send payment card numbers or sensitive financial information through messaging platforms when contacting Pre-Purchase Car Inspection Dubai.
• Retention limits: Personal information is retained for the minimum period necessary to fulfil the purposes stated in this Privacy Policy. Inspection records are deleted or anonymised after 3 years from the inspection date unless a legal obligation requires retention beyond that period.

7. Inspection Report Confidentiality

The digital inspection report produced following every Pre-Purchase Car Inspection Dubai service is the exclusive property of the customer who commissioned the inspection. Pre-Purchase Car Inspection Dubai maintains 3 confidentiality commitments regarding inspection reports:

1. Inspection reports are delivered exclusively to the customer who booked and paid for the service. Reports are not shared with the vehicle seller, the dealership, or any third party without the customer's explicit written consent.
2. Vehicle fault data, paint depth measurements, and diagnostic findings recorded during the inspection are not disclosed to any party other than the commissioning customer without prior written authorization.
3. Inspection report data is not used for any commercial purpose, including market research, vehicle valuation databases, or insurance industry data sharing, without the explicit written consent of the customer.

8. Cookies and Website Tracking

The prepurchasecarinspection.ae website uses cookies and standard website analytics tools to measure visitor traffic, page performance, and booking form completion rates. Cookies are small text files stored in the visitor's browser that allow the website to recognise returning visitors and measure which pages are most frequently visited.

3 categories of cookies are used on prepurchasecarinspection.ae:

• Essential cookies: Required for the website booking form and contact form to function correctly. These cookies cannot be disabled without preventing the forms from operating.
• Analytics cookies:Collect aggregated data on page visits, time on page, and traffic sources to help improve the website's content and structure. Analytics data is not linked to individual visitor identities.
• Functional cookies: Remember visitor preferences such as language settings and previously entered form fields to improve the booking experience on return visits to prepurchasecarinspection.ae.

Visitors can manage cookie preferences through their browser settings. Disabling analytics and functional cookies does not prevent access to any content on prepurchasecarinspection.ae.

9. Your Rights as a Customer

Customers whose personal information is held by Pre-Purchase Car Inspection Dubai hold 5 rights under UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data:

1. Right to access: Customers have the right to request a copy of the personal information Pre-Purchase Car Inspection Dubai holds about them. Requests are fulfilled within 15 working days of receipt.
2. Right to correction: Customers have the right to request correction of inaccurate or incomplete personal information held in Pre-Purchase Car Inspection Dubai records. Corrections are applied within 10 working days of a verified request.
3. Right to deletion: Customers have the right to request deletion of their personal information where it is no longer required for the purposes stated in this Privacy Policy and where no legal retention obligation applies. Deletion requests are assessed and responded to within 15 working days.
4. Right to object: Customers have the right to object to the use of their personal information for any purpose beyond direct service delivery. Objections received in writing are acknowledged within 5 working days.
5. Right to withdraw consent: Where personal information is processed on the basis of customer consent, customers have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

All rights requests are submitted in writing to info@prepurchasecarinspection.ae. Pre-Purchase Car Inspection Dubai may request identity verification before processing rights requests to protect customer information from unauthorized disclosure.

10. Data Retention

Pre-Purchase Car Inspection Dubai retains personal information for the following periods:

Following the applicable retention period, personal information is securely deleted from all Pre-Purchase Car Inspection Dubai systems or anonymised so it can no longer be linked to an individual customer.

11. Third-Party Websites and Links

The prepurchasecarinspection.ae website may contain links to third-party websites including vehicle history check providers, UAE regulatory authority websites, and social media platforms. Pre-Purchase Car Inspection Dubai is not responsible for the privacy practices or content of any third-party website. Visitors are advised to read the privacy policy of any external website before submitting personal information through that site.

Pre-Purchase Car Inspection Dubai has no control over and accepts no responsibility for the data collection practices of third-party platforms accessed through links on prepurchasecarinspection.ae.

12. Children's Privacy

The prepurchasecarinspection.ae website and Pre-Purchase Car Inspection Dubai services are directed at vehicle buyers and fleet operators aged 18 years and above. Pre-Purchase Car Inspection Dubai does not knowingly collect personal information from individuals below the age of 18. If a parent or guardian believes a minor has submitted personal information through prepurchasecarinspection.ae, a deletion request is submitted to info@prepurchasecarinspection.ae and the information will be removed within 10 working days of verification.

13. Changes to This Privacy Policy

Pre-Purchase Car Inspection Dubai reviews and updates this Privacy Policy when changes to the service's data practices, applicable UAE law, or website functionality require an update. The date of the most recent update is displayed at the top of this page.

Customers with active bookings or recently completed inspections are notified of material changes to this Privacy Policy by email where contact details are held. Continued use of the prepurchasecarinspection.ae website following a policy update constitutes acceptance of the revised terms.

14. Contact Us About This Privacy Policy

Questions, rights requests, and concerns regarding this Privacy Policy or Pre-Purchase Car Inspection Dubai data practices are directed to the team in writing:

Email: info@prepurchasecarinspection.ae · Website: prepurchasecarinspection.ae · Location: Dubai, UAE · Response Time: Within 5 working days of receipt

Pre-Purchase Car Inspection Dubai is committed to resolving all privacy-related queries and concerns promptly and transparently. Customers who are not satisfied with the response to a privacy concern have the right to raise the matter with the UAE Data Office, the regulatory authority responsible for personal data protection in the United Arab Emirates.